Privacy Policy

Introduction

This Privacy Policy explains how curehydration collects, uses, discloses, retains, and protects personal information when you browse our store, place an order, make a payment, contact us, request customer support, submit a return or exchange request, or otherwise interact with our services.

Information We Collect

Depending on how you interact with our store, we may collect the following categories of information:

  • Identifiers and contact information, such as your name, email address, phone number, billing address, and shipping address.

  • Order and transaction information, including products purchased, order history, payment-related information, returns, exchanges, refunds, and customer-service communications.

  • Device and usage information, such as your IP address, browser type, device information, cookie identifiers, and information about how you interact with our store.

  • Information you voluntarily provide, including information submitted through messages, reviews, forms, account settings, or other communications.

Payment information may be processed by third-party payment providers. We may not directly receive or store complete payment card information when payment processing is handled by those providers.

How We Use Personal Information

We may use personal information to:

  • Operate, maintain, and improve our store and services.

  • Process payments and fulfill orders.

  • Arrange shipping and provide tracking information.

  • Process returns, exchanges, cancellations, and refunds.

  • Respond to customer questions and provide support.

  • Detect, investigate, and prevent fraud, abuse, and unauthorized activity.

  • Maintain the security and functionality of our store.

  • Comply with applicable laws, regulations, and legal obligations.

  • Communicate with customers about orders, services, and account-related matters.

  • Send marketing communications where permitted by applicable law and subject to available opt-out choices.

Cookies and Similar Technologies

We and our service providers may use cookies, pixels, and similar technologies to support store functionality, remember preferences, analyze store usage, prevent fraud, and measure advertising performance.

We may use Google Ads, including remarketing and conversion tracking features, to measure advertising performance and provide advertising that may be relevant to your interests.

You may be able to manage or restrict nonessential cookies through your browser, device, or other available privacy controls. Disabling certain cookies may affect some store functionality.

Disclosure of Personal Information

We may disclose personal information to service providers and other parties when reasonably necessary to operate our business, provide requested services, or comply with legal obligations.

These parties may include:

  • Shopify and related ecommerce service providers.

  • Payment processors and financial service providers.

  • Fulfillment, delivery, and shipping providers.

  • Analytics and advertising providers.

  • Technology and customer-support providers.

  • Professional advisers, including legal and accounting professionals.

  • Government agencies, regulators, law enforcement, or other parties when required or permitted by law.

We do not disclose personal information except as described in this Privacy Policy or as otherwise permitted or required by applicable law.

California Privacy Rights

Subject to eligibility, applicable exceptions, and other requirements under the California Consumer Privacy Act and California Privacy Rights Act (CCPA/CPRA), California residents may have rights regarding their personal information, including the right to:

  • Request access to or information about personal information collected about them.

  • Request correction of inaccurate personal information.

  • Request deletion of personal information, subject to applicable exceptions.

  • Request information about categories of personal information collected, used, and disclosed.

  • Request portability of certain personal information.

  • Opt out of the sale or sharing of personal information for cross-context behavioral advertising.

  • Exercise other privacy rights provided by applicable California law.

We will not unlawfully discriminate against you for exercising applicable privacy rights.

Other U.S. Privacy Rights

Depending on your state of residence and applicable law, you may have additional privacy rights relating to access, correction, deletion, portability, certain types of targeted advertising, or other processing activities.

These rights may be subject to applicable eligibility requirements, exceptions, and reasonable verification procedures.

Do Not Sell or Share My Personal Information and GPC

If applicable law provides you with the right to opt out of the sale or sharing of your personal information, including for cross-context behavioral advertising, you may submit a request using the contact information provided below.

Where legally required, we recognize a valid Global Privacy Control (GPC) signal as an opt-out request for the browser or device transmitting the signal.

We may need to verify certain privacy requests before completing them. Verification requirements may vary depending on the nature of the request and applicable law.

Data Retention

We retain personal information for as long as reasonably necessary to provide our services, complete transactions, provide customer support, process returns and exchanges, comply with legal obligations, resolve disputes, prevent fraud, and maintain security.

Retention periods may vary depending on the type and purpose of the information.

Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no electronic transmission, storage system, or security measure can be guaranteed to be completely secure.

Children's Privacy

Our store and services are not directed to children under 13 years of age, and we do not knowingly collect personal information from children under 13.

If we learn that personal information has been collected from a child under 13, we will take reasonable steps to delete the information as required by applicable law.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, services, technology, or applicable legal requirements.

Any revised version will be posted on this page. We encourage customers to review this Privacy Policy periodically.

Privacy Requests and Contact Information

For privacy questions, requests to exercise applicable privacy rights, or Do Not Sell or Share requests, please contact us using the information below.

Store Name: curehydration

Email: Support@curehydratdev.shop

Phone: +1 (940) 845-1148

Physical and Return Address: 662 Frazier Dr, Oakley, CA 94561, US

Customer Care Hours: Monday to Friday, 9:00 AM–5:00 PM (America/Los_Angeles)