What types of products are offered?
Our live catalog features the products currently available in our store. Each product listing provides relevant product details, including applicable use, care instructions, specifications, and safety information where available.
Where do you ship, and is shipping free?
We currently ship only to valid delivery addresses within the United States.
Free standard shipping is provided on every U.S. order, with no minimum purchase requirement.
How long will my order take?
Orders are normally processed within 1–2 business days, Monday through Friday, excluding U.S. public holidays.
After the carrier receives the package, standard transit normally takes approximately 4–6 business days. Delivery estimates may be affected by carrier operations, weather, peak shipping periods, or address-related issues.
Will I receive tracking information?
Yes. A tracking number is provided after every order ships.
Tracking information may take a short period of time to become active in the carrier's system.
Can I return or exchange an item?
Yes. Eligible items may be returned or exchanged within 30 days after delivery without providing a reason.
Please contact us before sending an item back so we can confirm eligibility and provide return instructions.
Who pays for return shipping?
We provide a prepaid return shipping label and cover the applicable return shipping cost for eligible returns, including no-reason returns and returns involving damaged, defective, incorrect, missing, or other quality-related issues.
What items cannot be returned?
The following items are generally not eligible for no-reason returns or exchanges:
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Custom-made or personalized goods
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Clearance or Final Sale items
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Gift cards
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Opened intimate or hygiene-sensitive items
These exclusions do not limit any consumer rights or remedies that may apply to damaged, defective, incorrect, missing, or otherwise non-conforming items under applicable law.
When will my refund arrive?
Once an eligible return has been received and inspected, an approved refund is issued to the original payment method.
Please allow approximately 5–10 business days after the refund is issued for the funds to appear in your account. Actual posting times may vary depending on your bank, card issuer, or other financial institution.
Can I cancel my order?
You may request cancellation before your order ships.
Once an order has shipped, cancellation requests and any subsequent return or refund request will be handled according to our Refund Policy.
Which cards do you accept, and what currency is used?
Payments are processed in U.S. dollars (USD).
Eligible credit and debit card networks may include:
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Visa
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Mastercard
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Maestro
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American Express
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JCB
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Diners Club
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Discover
Available payment methods may vary depending on the card issuer and checkout configuration.
Will I be charged tax?
Applicable sales taxes and other legally required charges are collected in accordance with applicable law. Any applicable taxes will be shown during checkout.
How can I contact customer care?
For questions about products, orders, shipping, returns, exchanges, payments, or other store-related matters, please contact us using the information below.
Store Name: curehydration
Email: Support@curehydratdev.shop
Phone: +1 (940) 845-1148
Physical and Return Address: 662 Frazier Dr, Oakley, CA 94561, US
Customer Care Hours: Monday to Friday, 9:00 AM–5:00 PM (America/Los_Angeles)
For complete information, please refer to the applicable Shipping Policy, Refund Policy, Payment Policy, Privacy Policy, and Terms of Service.